Refund policy
Return & Refund Policy
At Red Ridge Auto Co., we want you to be satisfied with your purchase. If you need to return an eligible product, please review the policy below.
30-Day Return Window
You may request a return within 30 days of the date your order was delivered.
To be eligible for a standard return, the product must be:
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Unused and uninstalled
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In its original condition
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Returned with its original packaging and included accessories, when applicable
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Free from damage, modification, or signs of use
Defective or Damaged Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.
We may request photos or other information to document the issue. Once the issue is confirmed, we will work with you to provide an appropriate resolution, which may include:
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A replacement product, or
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A refund
Incorrect Items
If you receive an item that is different from what you ordered, please contact us. We will arrange the appropriate resolution and cover the applicable return shipping costs.
Returns for Other Reasons
We do not accept returns simply because you changed your mind or no longer want the product.
Standard returns are limited to eligible products that meet the conditions described above.
Return Shipping
For an approved standard return, the customer is responsible for the cost of return shipping.
If the return is due to an incorrect, defective, or damaged item, Red Ridge Auto Co. will cover the applicable return shipping costs.
Refunds
Once an approved return is received and inspected, Red Ridge Auto Co. will process the applicable refund.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account after it has been processed.
Exchanges
We do not currently offer exchanges. If an item is defective, damaged, or incorrect, we will work with you on the appropriate replacement or refund.
Clearance and Final Sale Items
At this time, we do not have a separate final-sale or clearance category.
If we introduce final-sale or clearance products in the future, any applicable restrictions will be clearly identified on the product listing before purchase.
How to Request a Return
To request a return or report a defective, damaged, or incorrect item, please contact us at:
Please include your order number and a description of the reason for your request. For damaged or defective products, photos may be requested to help us evaluate the issue.
Red Ridge Auto Co. reserves the right to review each return request and determine eligibility according to this policy and the applicable terms of the product's fulfillment and return process.