Shipping policy

Shipping Policy

At Red Ridge Auto Co., we work to get your order processed and delivered as quickly as possible. Please review the information below for details about our shipping process.

Order Processing

Orders are typically processed after payment has been successfully received.

Processing and fulfillment times may vary depending on product availability, fulfillment requirements, weekends, holidays, and other circumstances.

Once your order has shipped, you will receive tracking information when tracking is available.

Shipping Times

Estimated delivery times may vary depending on the destination, carrier, fulfillment location, and other factors.

Any delivery timeframe displayed during checkout or provided with your order is an estimate and is not a guaranteed delivery date.

Carrier delays, severe weather, holidays, customs processing, and other circumstances outside of our reasonable control may affect delivery times.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the destination, product, order size, and shipping method selected.

Tracking

When tracking information is available, it will be provided to you after your order has shipped.

Please allow some time for tracking information to update after the carrier receives the shipment.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at:

support@redridgeautoco.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility.

Lost, Stolen, or Damaged Packages

If your tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If you believe your package was lost or damaged during transit, contact us at support@redridgeautoco.com with your order number and any relevant tracking or delivery information.

We will work with the applicable carrier and fulfillment provider to determine the appropriate resolution.

International Shipping

At this time, Red Ridge Auto Co. may limit shipping availability to destinations supported by our fulfillment and shipping providers.

Any applicable international shipping charges, customs duties, taxes, or other import fees that are presented or imposed may be the responsibility of the customer unless otherwise stated at checkout.